Refund Policy
Try the free card first
Every day you can make one free card. It carries a watermark, but it is produced by exactly the same process as a paid one. Use it to see whether the result looks like you before paying for anything.
When we refund in full
- The cards don't look like you.
- Generation failed and your credits were not returned automatically.
- You were charged twice, or charged after already buying.
- You bought by mistake and have used five credits or fewer.
- The site was broken when you paid.
Email [email protected] within 30 days of buying, with the email you used at checkout. No form, no explanation needed.
When we might not
If you have used most of a pack — say 30 of 35 cards — and then ask for a refund, we will usually offer a partial one instead. If a pack has been used heavily and the request looks like it is simply trying to get the cards for free, we may decline. We will always tell you why.
What happens to your credits
A refund removes the credits that purchase gave you. If you have already spent some, the balance simply goes to zero — we will not chase you for the difference. Cards you already made are yours to keep.
If a generation fails
You are not charged a credit for a card that fails. Our system returns it automatically once it gives up, and your daily free card is not consumed either. If you see a credit go missing after a failure, that is a bug — tell us and we will restore it.
How long it takes
We process refunds within 2 business days, usually the same day. Once sent, Stripe returns the money to your card in 5 to 10 business days, which is their timing, not ours.
Please email before disputing
If something is wrong, email [email protected] first. We will almost certainly just refund you, and it is faster than a bank dispute for both of us. A chargeback costs us a fee on top of the refund, which on a $4.99 product hurts more than the sale was worth.
Contact
[email protected] — include the email you used at checkout so we can find the payment.